Organize Staff into Effective Teams

Create internal teams within your account to assign conversations when working collaboratively. With Salesman, team management and work distribution become simpler and more efficient than ever.

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Key Features:

• Set Up Teams in Seconds: All you need to do is name and describe the desired team, then add staff to it. Later, you'll be able to see your teams through the chat sidebar and choose the appropriate team for that conversation.
• Automatically Assign Conversations to Specific Teams: With the Automation feature, you can set up conditions and keywords in incoming messages to automatically assign those conversations to the relevant team. This helps you and your customers get a faster solution.
• Analyze Team Performance: Easily track the performance of each team. View metrics such as the number of conversations, incoming and outgoing messages, First Response Time, etc., filtered by your team. Filter these reports by time period and working hours, and download them to your system.
• Manage Access Permissions: Delegate permissions to different teams, ensuring each team can only access conversations and information related to their scope of work.

Benefits:

• Assign work efficiently based on the expertise and skills of each team.
• Reduce customer response time by automatically routing conversations to the right team.
• Track and compare performance between teams to improve service quality.
• Enhance collaboration and internal communication between team members.
• Manage human resources more effectively based on workload analysis of each team.

Enhance teamwork performance with Salesman today.