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PRIVACY POLICY

Introduction

Welcome to Effi AI’s Privacy Policy. We are committed to protecting your privacy and the personal information you provide when using the Shopiz platform. This document explains how we collect, use, share, and protect your personal data. By using Shopiz, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Data

  • Account Information: Your full name, email address, phone number, and other necessary contact details for account creation and management.
  • Billing Information: Credit card numbers, billing addresses, and other financial data needed for secure transactions.
  • Identification Documents: In some cases, we may request identity verification documents to comply with legal regulations or enhance security.

1.2 Usage Data

  • Service Interaction: Information about your actions on the platform, such as features used and time spent.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Log Data: Includes timestamps, accessed pages, and errors encountered to support analysis and security monitoring.

1.3 Cookies and Tracking Technologies

  • Cookies: Store login sessions and user preferences to improve your browsing experience.
  • Web Beacons and Pixels: Track the effectiveness of email campaigns and ads.
  • Analytics Tools: Analyze user behavior to enhance features and performance.

2. How We Use Your Information 

2.1 Service Delivery

  • Manage user accounts, access controls, and personalize content.
  • Process transactions and secure payments.
  • Recommend features and content based on your history and preferences.

2.2 Communication

  • Send notifications, updates, and service-related information.
  • Respond to support inquiries and technical issues.
  • Send promotional materials if consent is given (opt-out available at any time).

2.3 Personalization

  • Tailor the user interface and content to your preferences.
  • Suggest tools and services based on usage behavior.

2.4 Security and Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activity.
  • Maintain high security standards and protect user accounts.

3. Information Sharing 

3.1 Third-Party Service Providers

  • Payment processors, customer support platforms, and analytics services.
  • These partners are bound by strict confidentiality agreements and act solely on our instructions.

3.2 Legal Compliance

Disclose personal data when required by law, regulation, or valid legal process.

3.3 Business Transfers

In the case of mergers, acquisitions, or corporate restructuring, personal data may be transferred to the new entity.

3.4 With Your Consent

Any other sharing not mentioned above will only occur with your explicit consent.

4. Data Security

4.1 Technical and Organizational Measures

  • Encrypt data in transit and at rest.
  • Restrict internal access to authorized personnel only.
  • Use firewalls, intrusion detection systems, and conduct regular audits.
  • Practice data minimization by collecting only necessary information.

4.2 User Responsibilities

  • Use strong passwords and never share login credentials.
  • Be cautious of phishing emails and ensure devices are secure.
  • Keep your operating system and antivirus software up to date.

5. Your Privacy Rights

5.1 Access and Update

You may access and request correction of your personal data via account settings or by contacting us.

5.2 Opt-Out and Withdrawal

  • Withdraw consent to data processing at any time.
  • Unsubscribe from marketing emails via links provided or through account settings.

5.3 Data Portability

Request your data in a machine-readable format for transfer to another service provider.

5.4 Deletion and Retention

  • Request deletion of personal data when no longer needed for lawful purposes.
  • We retain data only as long as necessary for business or legal reasons.

5.5 Non-Discrimination

Exercising your privacy rights will not result in discrimination or limited service access.

6. International Data Transfers

Shopiz may process and store your data in countries outside your residence. We ensure safeguards through international frameworks like SCC, BCR, and GDPR compliance. Only partners who meet international data protection standards are selected.

7. Changes to This Privacy Policy

  • This policy may be updated periodically.
  • We will notify users of significant changes in advance.
  • Continued use of Shopiz after updates indicates acceptance of the new terms.

8. Contact Information

If you have questions or wish to exercise your data privacy rights, please contact us:

Effi AI – Shopiz

Address: Floor 2, V11-B09, An Hung Urban Area, La Khe, Ha Dong, Hanoi, Vietnam

Email:[email protected]