Automated Workload Management – Balance Agent Assignments Effortlessly

Set assignment limits for your support agents to avoid overload and distribute work fairly. With Salesman’s Workload Management, you can ensure your team operates efficiently without burning out.

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Key Features:

• Easily Set Automatic Assignment Limits
  Define how many conversations can be automatically assigned to each agent. This ensures no one is overwhelmed with too many requests at once.
• Inbox-Specific Limits
  Customize workload limits per inbox — whether it’s your website widget, email support, Twitter inbox, or any channel you manage in Salesman.
• Smart Distribution
  New conversations are automatically assigned to agents who are available and within their defined limits, ensuring an even and fair workload distribution.
• Flexible Adjustments
  Easily modify limits based on time of day, seasonal demand, or staffing levels — so your operations stay agile and efficient.

Benefits:

• Prevent agent overload with fair and balanced workloads
• Improve service quality by giving agents time to focus on each conversation
• Reduce customer wait times with intelligent conversation routing
• Boost agent satisfaction with manageable workloads
• Maximize team performance with smart, automated assignment logic

Enhance team efficiency with Salesman’s automatic workload distribution — start today.