Bulk Actions – Perform Key Actions on Multiple Conversations at Once

Boost your productivity by updating multiple conversations in bulk directly from the Salesman Dashboard. Save time and handle tasks more efficiently with smart group actions.

Try it for free today

Key Features:

• Update Multiple or All Conversations at Once
  Hover over conversation cards to select several — or all — at once. This will reveal a set of quick actions like adding tags, assigning agents, or reopening / resolving / snoozing conversations.
• Smart Actions Based on Context
  Bulk actions are context-aware. If you select conversations that are already resolved, suggested actions will include “Reopen” or “Snooze” — not “Resolve” again. You’ll also only see assignable agents who are part of the corresponding inbox.

Benefits:

• Save time by processing similar conversations in batches
• Ensure consistency in how similar cases are handled
• Minimize repetitive actions and reduce fatigue during high-volume work
• Respond quickly to spikes in volume by handling many threads at once
• Optimize resource allocation by assigning multiple conversations to the right agents

Streamline your workflow with Bulk Actions in Salesman — starting today.