Smart Business Hours – Notify Customers When You're Unavailable

Set business hours for your inbox channels and display a custom "Unavailable" message to visitors. With Salesman’s Business Hours feature, you can manage customer expectations and ensure a positive experience — even when your team is offline.

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Key Features:

• Set Daily Hours and Custom Unavailable Messages
  Define your working hours based on time zones and let visitors know when you're unavailable. Create professional messages that clearly communicate when customers can expect a response.
• Configure Business Hours per Inbox
  Business Hours aren’t applied account-wide. Set unique working hours for each inbox — and by extension, the team members linked to those inboxes — to reflect how your organization truly operates.
• Performance Reports Adjusted for Business Hours
  Accurately measure account performance with the option to include or exclude data outside working hours. View reports for Conversations, Agents, Inboxes, Tags, and Teams with clear business-hour insights.
• Auto-Replies Outside Working Hours
  Automatically send responses to let customers know when you'll be back and offer helpful self-service resources in the meantime.

Benefits:

• Set clear expectations for response times with your customers
• Reduce frustration by letting customers know when to expect replies
• Help your support team maintain a healthy work-life balance
• Accurately evaluate performance within actual working hours
• Optimize resource planning based on hourly customer volume insights

Manage your team’s availability with Smart Business Hours in Salesman — starting today.